Services / Operations consultancy
Thinking of hiring an operations manager? Talk to us first.
Most owners hire because the business has outgrown the way it runs. A new person dropped into no clear roles, processes or systems usually inherits the mess. We fix the business first. Sometimes you still hire, and they walk into something that works. Sometimes you don't need to.
Busy, growing, and still running on you
None of this means you're doing it wrong. It means the business has outgrown the way it runs.
You're the bottleneck
Nothing moves until you've seen it.
It all lives in your head
So every new starter takes months to get up to speed.
The team checks everything
Decisions they could make themselves still come to you.
No proper time off
You couldn't take two weeks off without the phone ringing.
You've hired before
And three months later you were back where you started.
Structure, systems and a team that can run it
As your operations partner we work through how work actually flows, from the first enquiry to the final invoice, and rebuild it so it doesn't depend on you.
Processes written and built in
Your core processes written down and built into the tools your team already uses.
Clear roles and authority
What the team decides, what they check, and what only you decide.
A rhythm that runs itself
Daily or weekly routines, handovers and a dashboard you can read in ten minutes.
Systems that join up
Job, booking and quoting systems that talk to each other.
Hiring, done properly
If you do still need someone, we write the role and run recruitment and onboarding.
Left with something that lasts
Systems anyone can run, not one person who knows how it all works.
Owners we've done it with
PPS South
From the owner on the tools by day and quoting at night, to a team with a daily rhythm, clear authority and quotes that chase themselves.
Read the case study Electrical contractorKeeda Services
Billing pulled from WhatsApps and timesheets, prices in the owner's head. Now one job system, margin on every job and a sales engine.
Read the case study Equipment hireFast Dry
A word-of-mouth hire business that ran entirely on its owner, rebuilt around pricing that reflects its value and an automated hire system.
Read the case study AI technology · United StatesAn AI technology company
A brilliant technical team with no business around the product. A Health Check, a commercial sprint and a clear plan to sell it.
Read the case studyThings owners usually ask
Is this cheaper than hiring an operations manager?
Usually, by a long way. You avoid salary, NI, pension and recruitment fees, and there's no risk of starting again if the hire isn't right. You also see the plan before you commit to more.
Will we still need to hire someone?
Sometimes. If so, they walk into clear roles and working systems, so they're useful in weeks, not months. We can write the role and run the recruitment for you.
How long does it take?
Projects run for a minimum of four weeks, and many clients work with us for eight to twelve weeks or more. We work at your pace.
Where do you work?
Anywhere in England, Scotland and Wales, in person and online, and we're already working with businesses in the United States.
Before you commit to a salary
Find out where the business really stands first. Take the free scorecard, or get in touch. Pop us a call on 07534 814147 or email [email protected].