How we work

We start by understanding. Then we build it with you.

No 60-page reports and no software dropped on your desk. We get to know you and the business properly, find what's really holding it back, then work alongside you and your team until the fix is part of how the business runs.

Taylor in a working session with a client
  1. 1Conversation
  2. 2Discovery
  3. 3Health Check
  4. 4Build it with you
A team around a table working through a plan

Four steps, in this order

  1. 1

    A conversation

    Pop us a call or drop us an email. A straight conversation about where things get stuck. You tell us what's going on, we ask a few questions, and we're honest about whether we can help. No pitch, no jargon.

  2. 2
    Taylor and Leigh, together

    A discovery call

    Before anything else, we learn everything we can. Taylor goes deep on how the business makes money and runs. Leigh focuses on you: what you want, how you lead and what's holding you back.

  3. 3

    Your Health Check

    A thorough review of every department, process and workflow, and the thinking behind them. You get a clear plan of what to change first, and it's yours to keep.

  4. 4
    Project work or ongoing consultancy

    We build it with you

    We work alongside you and your team as strategic partners: building the systems, processes, roles and sales engine with you, week by week, and staying on hand as the business grows.

Ways to work with us

Understand it. Build it. Grow it.

Every client starts with a discovery call. From there we strongly recommend a Health Check, because it's where we really get to know you and the business.

We learn your mindset, your values and your vision for the business and your life. Then we go department by department: how each arm of the business works, who your key people are, where the focus goes and where the time leaks out. Everything we build afterwards is built on that understanding, which is why it sticks.

Where it really starts

Health Check

A deep, honest look at the whole business and the owner behind it, for a fixed fee.

  • Discovery with you as the owner: your values, vision, mindset and what you want from the business
  • A thorough review of every department, key decision, process and workflow
  • The thinking behind how things are done, not just what's done
  • A clear, prioritised plan, walked through with you
Strategic partner

Ongoing consultancy

Once the systems run themselves and the team is empowered, you finally have time to work on the business, not in it. That's where we work as one team with you: on growth, scale, income and getting more of your life back.

  • High-impact 2 to 3 hour strategy sessions every month
  • Fortnightly sessions to keep momentum
  • KPIs and accountability
  • Project management and sprint tasks, handled for you
Why it works

What makes us different

01

At your pace, not ours

We usually space the work out, so you keep running the business while new systems are built and you have time to put each change into practice. But it's your call. We can go faster or slower, and work with you directly or with your key management team.

02

Experience first, AI as the engine

We're not an AI agency. We're people who've walked the walk: built a business, sold it, and made the mistakes so you don't have to. AI is the engine, not the selling point. Today's tools can transform a business quickly and for very little cost, so where they make a real difference we build them in, step by step, never all at once. Where they don't, we leave them out.

03

The business and the owner

We come at it from two sides. Taylor is the systems and tech side, driving the business and the team: processes, workflows, automation and structure. Leigh works with you as the owner, empowering you to lead with confidence and get more out of the business and out of life. Systems only stick when the person running the business believes in them.

04

We stay until it sticks

No 60-page report left on your desk. We build the fixes with you and your team, train the people who'll run them, and stay until they're simply how the business works. You're left with systems your whole team can run without us.

Questions

Things owners usually ask

How much does it cost?

The Health Check is a fixed fee, and we'll tell you it when we first talk. Projects are scoped and priced up front once we know what needs doing, so there are no surprises. Either way it's a fraction of the cost of a new hire.

How long does it take?

The discovery call and Health Check take anywhere from a couple of days to a week, depending on your time. Projects run for a minimum of four weeks, and many clients choose to work with us for eight to twelve weeks or more, depending on the size and complexity of what's needed. We're flexible around you, and always happy to talk it through.

Do you work with businesses outside Dorset?

Yes. We're based in Poole and work with businesses right across the UK, in person and online. We're also already working with technology companies in the United States.

I'm flat out. How much of my time will this take?

Less than you think. The point is to give you time back, not take more of it. We fit around your diary, work directly with your team where it helps, and do the heavy lifting between sessions.

I'm thinking about hiring. Should I talk to you first?

We'd say so. Ask yourself first: do you need the hire, or would someone with deep experience coming in do a better job? Often the real fix is reorganising the business, and how you spend your time, rather than adding a salary. Sometimes you'll still hire, and that person walks into clear roles and systems that work. Sometimes you won't need to.

Not sure where to start?

Take the free Business Readiness Scorecard to see where you stand, or just get in touch. Pop us a call on 07534 814147 or email [email protected].